OUR POLICY & TERMS
BOOKING CONDITIONS (read carefully)
1. Making your booking
Bookings can be made by completing the online booking form at Competa Private Rentals website and following the on-screen instructions. Once we have received your booking form and booking deposit, we will confirm your stay by issuing a confirmation invoice by email.
In order to confirm your stay, a deposit of €400 (finca) or € 150 (casa)(or full payment if booking within 8 weeks or 56 days of departure) must be paid at the time of booking. This deposit is not refundable in the event of your cancellation or failure to pay on time.
The balance is due and must be received by us not less than 8 weeks prior to departure. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you.
3. Security Deposit.
Your booking must be accompanied by a returnable security deposit of € 300 (finca) or € 150 (casa) . The cost of any damage to the property or to any items in and/or at the property will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused you will be responsible for paying us any additional money necessary to restore it.
4. Cancellation by you
Should you need to cancel your stay once it has been confirmed, you must immediately advise us in writing. Because we may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking.
Period before start of stay within which email notification of cancellation is received by us
Cancellation charge (a different cancellation rates may apply if the booking was made through the websites cooperating with us)
Free cancellation 48 hours after booking
more than 8 weeks - deposit only
less than 8 weeks - deposit + 20%
less than 4 weeks - deposit + 50%
less than 2 weeks - deposit + 100%
5. Our Liability to you
We promise to provide your accommodation with reasonable skill and care. The owners accept no liability for any death, personal injury, swimming pool accidents, loss or damage to personal effects howsoever arising during the booking period. Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. The isolated location of the house requires a little understanding and extra acceptance from the tenant. In the description of the house we took into account its location in mountainous, isolated terrain. In accordance with our possibilities, we try to make sure that the road leading to the house is possible to overcome with the use of a normal car. The nearest Health Center is in Competa, 15 minutes by car and the hospital in Torre del Mar is 40 minutes away by car.
Disappointment due to the lack of ability to quickly reach the assistance service of/and the quality of the access road will not be taken into account by us. It is a self-catering rental. We also do not provide beach towels. Due to the isolated location the range of mobile telephony is limited and the internet speed is 15 Mb/sec download and 1,5Mb/sec upload.
Only the stated number of people on the booking form may occupy the property, which cannot be re-let/sublet to any other group/party without the written approval of us,. The property will be available for occupation from 15.00 hrs on the day of arrival and must be vacated latest by 10.00 hrs on the day of departure.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you. We expect all clients to have consideration for other people. If you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation of the Owner we are entitled to terminate the stay of the person(s) concerned without paying any expenses or costs incurred as a result of the termination.